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Sales Operations Specialist

Job Title: Sales Operations Specialist

Location: Salt Lake City, UT

Position Type: Full time

FLSA Status: Hourly, Non-Exempt

Department: Commercial

Employment Type: Permanent

Company Profile

Carterra, the world leader in label-free high throughput antibody screening and characterization, is headquartered in Salt Lake City, Utah. The Carterra name is based on two core concepts: Cartography (mapping) and terra (worlds); literally meaning “mapping worlds.” This represents the Company’s exciting new high-speed, high-resolution label-free biosensor technology, which is being used by leading pharmaceutical and biotechnology companies to thoroughly explore new worlds in biotherapeutic drug discovery that were previously impossible to investigate. Our products allow researchers to identify potential targets early in the drug discovery process where risks and costs can be significantly mitigated.

Job Summary

The Sales Operations Specialist will report to the Chief of Staff and will be responsible for handling the day-to-day operations of the global commercial organization as well as refining current processes to drive efficiency and quality. Delivering a world-class experience to both internal and external customers is paramount. You will interface with every functional group in the company as you execute on the following aspects of this role:

  • Work closely with your manager and the CCO on a range of strategic and tactical initiatives that support the commercial operation, including but not limited to:
    • Order entry, order processing, and logistics
    • Service Contract management and renewals
    • Sales meeting planning and execution
    • Territory and expense management
    • Other administrative activities as assigned
  • Interface with other functional leaders in Marketing, Accounting, Operations, and Manufacturing to ensure that our processes are coordinated. Recommend improvements to processes to maximize efficiency and output.
  • Maintain the profile of the commercial organization within the company so that it is seen as a leader in execution, communication, efficiency, and culture.
  • Work closely with Director of Sales and individual Sales Executives to drive consumable sales, including but not limited to:
    • Provide data to and coordinate with Sales Executives to identify opportunities for consumable growth
    • Schedule and participate in Customer Business Reviews
    • Develop relationships with purchasing agents, lab managers, etc.
    • Encourage and create quotes for bulk consumables orders

Qualifications

  • BS/BA degree or 2+ years of business experience in a sales and/or marketing organization.
  • Demonstrated experience executing and improving processes related to commercial operations.
  • Demonstrated experience working with customers to build relationships and drive revenue.
  • Willingness to engage in both high-impact/high-visibility initiatives as well as administrative tasks.
  • Able to travel in US and Europe, no more than 10%.
  • Must be legally authorized to work in the United States.

Desired Characteristics

  • A professional presentation and demeanor that invites a collaborative and productive work exchange with colleagues.
  • Excellent communication skills and the ability to interface with customers, field applications scientists, service engineers, sales executives, and management.
  • Demonstrated ability to deliver results while working on multiple cross-functional projects; team player.
  • Goal orientation and the ability to bring others along on the journey to success.
  • Strong time management and organizational skills.
  • Knowledge of software tools, especially MS Office, Salesforce.com, Tableau, or Acumatica.
  • Self-starter, energetic, results-oriented, and able to manage high volumes of incoming requests.
  • Any experience in the life sciences or biotech companies will be additive; small company experience preferred.

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Application Question(s):

  • Do you have any experience/familiarity with Salesforce.com?

Education:

  • Bachelor’s (Preferred)

Work Location: In person

If you meet the above and can start immediately, we would love to hear from you! Please submit your resume and cover letter detailing your experience.

Carterra provides equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

To apply, send your resume and cover letter to: careers@carterra-bio.com