Sales Operations Specialist

Location: Salt Lake City, UT

Position Type: Full time

FLSA Status: Hourly, Non-Exempt

Department: Commercial

Employment Type: Permanent

Company Profile:

Carterra, the world leader in label-free high throughput antibody screening and characterization, is headquartered in Salt Lake City, Utah. The Carterra name is based on two core concepts: Cartography (mapping) and terra (worlds); literally meaning “mapping worlds.” This represents the Company’s exciting new high-speed, high-resolution label-free biosensor technology, which is being used by leading pharmaceutical and biotechnology companies to thoroughly explore new worlds in biotherapeutic drug discovery that were previously impossible to investigate. Our products allow researchers to identify potential targets early in the drug discovery process where risks and costs can be significantly mitigated.

Job SUMMARY:

The Sales Operations Specialist will report to the Sales Operations and Business Systems Integration Lead and will be responsible for handling the day-to-day operations of the global commercial organization as well as refining current processes to drive efficiency and quality. Delivering a world-class experience to both internal and external customers is paramount. You will interface with every functional group in the company as you execute on the following aspects of this role:

  • Work closely with your manager and the CCO on a range of strategic and tactical initiatives that support the commercial operation, including but not limited to:
    • Order entry, order processing and logistics, and shipping
    • Service Contract management and renewals
    • Sales meeting planning and execution
    • Product marketing e.g. tradeshow support, lead tracking, fulfillment, metrics
    • Territory and expense management
    • Sales forecasting
    • Sales reporting, metrics, analysis, and commissions
    • CRM administration and analytics (Salesforce.com) as assigned
  • Interface with other functional leaders in Marketing, Finance/Accounting, Manufacturing to ensure that our processes are coordinated. Establish new processes where necessary to maximize efficiency and output.
  • Maintain the profile of the commercial organization within the company so that it is seen as a leader in execution, communication, efficiency, and culture.

Qualifications:

  • BS/BA degree or 5+ years of business experience in a sales and/or marketing organization.
  • Salesforce.com familiarity required.
  • Demonstrated experience establishing and improving processes related to commercial operations.
  • Small company experience preferred, including a willingness to engage in both high-impact/high-visibility initiatives as well as administrative tasks.

Desired Characteristics:

  • A professional presentation and demeanor that invites a collaborative and productive work exchange with colleagues.
  • Excellent communication skills and the ability to interface with customers, field applications scientists, service engineers, sales executives, and management.
  • Demonstrated ability to deliver results while working on multiple projects simultaneously on cross-functional teams.
  • Goal orientation and the ability to bring others along on the journey to success.
  • Strong time management and organizational skills.
  • Strong team player with proven ability to contribute to a multi-disciplinary team environment.
  • Knowledge of software tools, especially MS Office, Salesforce.com (Administrator level), Tableau, or Acumatica.
  • Self-starter, energetic, results-oriented, and able to manage high volumes of incoming requests.
  • Any experience in the life sciences or biotech companies will be additive.

To apply, send your resume and cover letter to: careers@carterra-bio.com and cc ljenkins@carterra-bio.com