Instrument Service Plans
Support You Can Count On
Carterra’s dedicated Field Service Engineers are here to support you with remote and on site support, ensuring little disruption to your work.
- Fast onsite service within days of contact to minimize down time.
- Technical support available for both instrument and analysis software.
- Price subsidies on parts, labor, and travel; saving cost.
Interested in more information, contact your local sales executive or reach out here: https://carterra-bio.com/contact/
Plan Level |
Services Provided |
| Summit | Onsite service within 3 days of request Includes all travel, labor, and parts One yearly Preventive Maintenance (PM) visit Software and firmware updates Phone support |
| Ascent | Onsite service within 5 days of request Includes all travel, labor, and parts Software and firmware updates Phone support (No PM visit) |
| Base | Onsite service within 7 days of request Includes all travel and labor, and 25% discount on parts Software and firmware updates Phone support (No PM visit) |
| Billable | Onsite service within 7 days of request Travel and labor billed at $295/hr 2 hour minimum travel, 4 hour minimum labor, up to 8 hours travel limit, no labor limit Parts billed at full price as needed Includes software and firmware updates Phone support (No PM visit) |
| PM Only | One yearly PM visit Includes PM travel, labor, and parts only Additional labor and parts needed for repair will be quoted and billed separately at full price Includes software and firmware updates |